The Concierge

• Opening and Closing: Handle your umbrella delicately to prevent frame and canopy damage. If it gets stuck, avoid forcing it; gently wiggle or shake to release.
• Drying and Storage: After use, fully air dry your umbrella in a ventilated area to prevent mold and mildew. For light dirt or debris, gently shake or wipe the canopy with a cloth.
• Frame Maintenance: Regularly check the frame for wear or damage like bent ribs or loose parts. Tighten screws or joints as necessary to maintain structural integrity.
• Wind Safety: Hold the umbrella securely with one hand on the grip and the other on the inside top. Avoid using it as a shield. For personal safety, we advise against venturing out in harsh weather conditions.
• Long-term Storage: Store your umbrella in a cool, dry place when not in use, ideally in a protective sleeve or cover.

Please note that there can be slight variations in the coloration of our products.

Don't worry about shipping costs! We've got your back with FREE SHIPPING. Plus, we'll ship to virtually any address in India - no restrictions or limitations on what you can order here at Pangolin (unless otherwise noted).

We want you to be happy with your umbrella. Due to the nature of our products, we do not offer returns, refunds, colour exchanges, or model exchanges once an order has been placed and delivered. Returns or exchanges based on personal preference, change of mind, or incorrect selection are not accepted.

Damaged, Defective or Incorrect Umbrellas

If your umbrella arrives damaged, has a manufacturing defect, or is different from the item ordered, please contact us within 7 days of delivery.

To help us assess your request, please provide:

• Clear photos and videos showing the issue
• Photos of the complete umbrella
• Photos of the original packaging and shipping box
• Your order number

Please inspect the umbrella immediately after delivery and retain the original box until you are satisfied with the product.

If a replacement is approved, the umbrella must be returned unused and securely packed in its original box. The original box is required to protect the umbrella during return transit and to facilitate courier pickup.

If the original box has been discarded, please contact us before raising the return request. Courier pickup may not be possible unless suitable protective packaging can be arranged.

Minor surface marks, slight colour variations, or cosmetic imperfections that do not affect the umbrella’s appearance, operation, or durability will not ordinarily be considered manufacturing defects. Every request will be assessed individually based on the evidence provided.

• Manufactured By : Pangln Retail Private Limited
• Country of Origin : India
• Customer Service : hello@lovepangolin.com