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Help/FAQs

Care

  • How to keep the colours bright?

    You should wash your garments in cold water and avoid using bleach. Make sure you dry them in the shade to prevent fading. Following these steps will help keep your clothes vibrant!

  • Should I wash all items in cold water?

    Yes, you should wash all items in cold water. This helps you maintain their colour and fabric quality. Avoid hot water and bleach to keep everything in top shape.

  • Is it okay to dry in direct sunlight?

    No, direct sunlight can cause your colours to lose their vibrancy over time. Make sure you dry them in the shade to prevent fading.

  • How to clean tough stains?

    You can soak the stain in a solution of one cup of liquid laundry detergent for at least 30 minutes then wash it gently by hand.

Material

  • Which is the best way to store?

    To store your items, first wash them, then sort and organise them. Find a visible spot on your shelves where you can easily access them.

  • Is this fabric stretchable?

    Yes, our fabric is highly stretchable. We use Flex-T, Cloudsense, Perfolite, and Scuba materials to create a 4-way stretch, giving you maximum comfort and a relaxed fit.

Sizing

  • Which is the biggest size offered?

    The largest size we offer is XXXL.

  • Where can I see which size fits me well?

    You can find your perfect size by visiting the product page. Simply navigate to the size section, select "FIND YOUR SIZE," and refer to the "How to Measure" section for guidance.

General Questions

  • What is the difference between CloudSense and Perfolite?

    Perfolite is a light, packable, and wrinkle-resistant fabric with quick-dry properties, a 4-way stretch, and ribbed hems, crafted from an elastomultiester blend and ideal for travelling. CloudSense offers soft, breathable comfort with resilience and a relaxed fit, ideal for casual outings, travelling, and workouts. Both fabrics are engineered for different needs, so you can choose your perfect fit.

  • Which size should I buy?

    We recommend using our size guide to find your ideal fit. If you're unsure, consider how you like your clothes to fit—size up for a relaxed look or size down for a snug fit.

  • What are the different types of co-ords on sale?

    We offer a variety of co-ords to suit any occasion. Our co-ords include products like Late brunch, Summer soiree, Sunset stroll, Sunday binge, or embarking on a journey with our Compact traveller or Airport rush.

  • Which styles can I wear to work?

    You can find the perfect workwear in our OFF TO WORK collection. It offers a range of styles designed for comfort and professionalism.

  • Where can I hear about the discounts, new launches, and styles?

    All our discounts, new launches, and styles are communicated through the emails. Click here to subscribe now!

Order Status and Tracking

  • What is the status of my order?

    You can check the status of your order by clicking here to track your order. Alternatively, you can connect with our customer service team via WhatsApp or call for assistance.

  • Can I change or cancel my order after it’s been placed?

    You may cancel your order within 12 hours of placement. Once the order is dispatched or the AWB (Air Waybill) is generated, cancellations are no longer possible.

Returns and Exchanges

  • What is your return and exchange policy?

    Our return, refund, and exchange policies are detailed on our website. Please refer to: Return and Exchange Policy.

  • How do I return an item?

    You can return an item within 7 days of delivery for a refund or exchange. Please visit: Return and Exchange Policy for more details.

  • What should I do if I receive a damaged or incorrect item?

    Please email us within 7 days of receipt, including your order ID and photos or videos of the damaged item, at hello@lovepangolin.com.

  • Can I request a refund or replacement via call or WhatsApp?

    Refund and replacement requests can only be processed via email. Please contact us at hello@lovepangolin.com.

  • Why was ₹249/- deducted from my refund?

    A flat ₹249/- is deducted from refunds to cover shipping and operational costs associated with delivering and returning your shipment.

Shipping

  • How can I track my shipment?

    If you have an AWB number, you can track your shipment by clicking here. For further assistance, connect with us at hello@lovepangolin.com or call us at +91 95949 59636.

  • Do you offer international shipping?

    Yes, we offer international shipping. Please email us at hello@lovepangolin.com before placing your order to confirm eligibility and understand the terms and conditions.

  • What is the delivery time?

    We dispatch orders within 48 hours. Delivery typically occurs within 7-8 business days after dispatch.

  • Why is my pincode not serviceable?

    We ship throughout India; however, some pin codes may not be serviceable by our shipping partners, either temporarily or permanently.

  • Can I visit your factory or corporate office?

    Visits are allowed by appointment only. Please email us at hello@lovepangolin.com to schedule a visit.

Payment

  • What payment methods do you accept?

    We accept debit cards, credit cards, UPI, and Cash on Delivery. You can check the full list of payment methods available at checkout.

  • How do I use a discount code?

    You can apply your discount code during the checkout process.

  • My payment has been deducted but I didn't receive an order confirmation. What should I do?

    Please share a screenshot of the payment with us via WhatsApp or email. If there is a payment failure, you will receive a refund within 3 days.

Customer Service

  • How can I reach customer service?

    You can contact us via WhatsApp, phone, or email. Our support team will get back to you within 24 hours.

  • Can I place my order via WhatsApp or email?

    Orders can only be placed through our website.

  • Why is Cash on Delivery (COD) not available for my order?

    COD may be disabled if your pincode is not serviceable by our courier partner.

Brand Information

  • Are items authentic?

    All Love Pangolin products, sold on our website, are crafted by us and are 100% authentic.

  • Is Love Pangolin an Indian brand?

    Yes, all our products are made in India.

Contacting Us
Feel free to contact us for any further information.

Pangln Retail Private Limited
28/101 Tree Building,
Raguvanshi Mill Compound, Lower Parel
Mumbai-400013

hello@lovepangolin.com
+91 95949 59636

san

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  • Warm Echoes
  • CloudSense
  • PerfoLite
  • Flex-T
  • DuraDry

Bestsellers

CloudSense
Long drive
Regular price
INR7,290
Regular price
INR0
Sale price
INR7,290
Unit price
/  per 
Midnight Midnight
Co-Ord
Created to comfort the many seating positions on a road trip.
CloudSense
Long drive
Regular price
INR7,290
Regular price
INR0
Sale price
INR7,290
Unit price
/  per 
Olive Olive
Co-Ord
Created to comfort the many seating positions on a road trip.
CloudSense
Airport rush
Regular price
INR6,990
Regular price
INR0
Sale price
INR6,990
Unit price
/  per 
Charcoal Charcoal
Co-Ord
Earn that extra hour of sleep for your red eye. Dress easy and stylish.
CloudSense
Supermarket raid
Regular price
INR7,290
Regular price
INR0
Sale price
INR7,290
Unit price
/  per 
Latte Latte
Co-Ord
To make that super market bump into your crush, a remarkable one.

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