Return & Refund Policy

• How do I initiate a return?

  To start the return process, please send an official email to hello@lovepangolin.com within 7 days of delivery. Include your order ID, detailed contact information, and a brief reason for the return.

• When will my items be picked up for return?

  Our logistics partner will attempt to pick up the items within 2-3 business days after your request. If unsuccessful after three attempts, you will need to self-ship the items to claim a refund.

• How long does the inspection and refund process take?

  Upon arrival at our warehouse, it takes 3-4 business days to inspect and confirm the condition of returned items. Upon acceptance, we will initiate your refund.

• What are my responsibilities regarding the returned package?

  Please keep the package intact in unused condition with all original packaging and tags.

• How soon will I receive my refund?

  Refunds are processed within 6-7 business days, after deducting a flat ₹249 for shipping and operations. Please note, refunds are initiated only after the item passes our internal quality check. This QC process takes 3-4 working days once the returned item reaches our warehouse.

• What happens if my item fails the quality check?

  If an item does not meet our quality standards, it will be returned to you with shipping charges of ₹249/-. Please ensure product labels remain undisturbed.

• What should I do if I receive wrong items?

  Email us at hello@lovepangolin.com within 7 days of delivery with pictures and videos to substantiate your claim, and we will arrange pickup without deducting ₹249

• What should I do if I receive damaged items?

  While our products undergo rigorous quality checks before dispatch, damages may occur during transit. We kindly request you to opt for a replacement in such cases. Refunds will incur a logistics cost of ₹249/-.

• Are there any products not eligible for returns, exchanges, or refunds?

  Please note that masks, umbrellas, customised apparel, and any products purchased on markdown or sale are not eligible for returns, exchanges, or refunds. These items are considered final sale due to hygiene considerations, personalisation, or promotional pricing. We appreciate your understanding.

• What is the return, refund and exchange policy for umbrellas?

  We want you to be happy with your umbrella. Due to the nature of our products, we do not offer returns, refunds, colour exchanges, or model exchanges once an order has been placed and delivered. Returns or exchanges based on personal preference, change of mind, or incorrect selection are not accepted. In the rare event that your umbrella arrives damaged, has a manufacturing defect, or is not the item you ordered, please contact us within 7 days of delivery with clear photos or videos of the issue. Once verified, we will arrange a replacement or provide the most appropriate resolution at no additional cost. Damage claims submitted after 7 days of delivery may not be eligible for replacement.

• When does the refund initiation timeline start?

  Refunds begin within 7-8 business days from receiving your shipment, following a quality check.

• How long does it take for the refund to reflect in my account?

  Typically, refunds are credited within 4-8 days after initiation, depending on external agencies like banks and payment gateways.

• What is the mode of refund?

  Refunds are credited back to the original payment method (online banking, credit card, debit card).

• What if I paid via Cash on Delivery (COD)?

  After receiving your shipment, we will request your bank details via email for refund processing. Please provide these details securely.

• What should I do if I don't receive my refund?

  If the credited amount is delayed or not received, contact your bank with the provided refund ID & RRN (Refund Reference Number) and initiate a dispute with your bank.

• I bought my Love Pangolin product on Amazon/Myntra/Nykaa Fashion can I return it here?

  Thank you for choosing Love Pangolin! Please note that our website policies (returns, exchanges, refunds, and promotions) apply only to orders placed on www.lovepangolin.com
  If you purchased your product through another channel—such as Amazon, Myntra, Flipkart, Nykaa, or any retail partner—then the seller's/platform's own return and refund rules will apply. For any issues with those orders, please reach out directly to the marketplace or store where you made your purchase.
  

  • Amazon: View Amazon return policy
  • Myntra: View Myntra return policy
  • Nykaa Fashion: View Nykaa Fashion return policy

  Note: Marketplace policies can change. Please follow the instructions shown in your order details on that platform.

Love Pangolin retains the right to modify any policy terms and conditions at its discretion.