Siddartha K.
Found material good and umbrella is strudy
Hemanth R.
I’ve placed an order twice now, I never got the order
Amitava S.
Great product. Unfortunately adequate colours were out of stock
Pradeep B.
I have recently used this umbrella, just for 10 kms of wind speed, umbrella reversed
Nanavati ..
The umbrella opens automatically, but when we shut it down it closes but partially, like the canopy closes but the rod needs to be pushed, which makes it inconvenient to shut. I have to put a lot of pressure to close it completely.
Jaydeep K.
Received a wrong product .. Had ordered different color.. but received a baige.
Packaging was very avg and no cover for the umbrella
Overall service was really bad , despite i forming about the wrong product being delivered i was told that they will arrange a pickup but till date nothing has happened.
The time taken to deliver the order is way too much and the delivery process is full of confusion
Yatin M.
The umbrella is too small. I gifted it to someone really close and i regret buying it. Quality Is also average. Not worth the price at all
Hemanth R.
Never got the order. It was cancelled for reasons I don’t know and was not informed.
Anup A.
Dear Team LP,
Thank you for your prompt response. I genuinely appreciate your attentiveness and the time you’ve taken to reply.
That said, I must admit to being deeply disappointed by the conditions I am now expected to satisfy before you will even consider a replacement, despite your willingness to look beyond the stipulated seven-day return window.
I paid a premium—₹2,499—for what is, at its core, a folding umbrella because I genuinely admired the thought and design philosophy behind your product. Never for a moment did I imagine I would need to return it, which is precisely why I did not preserve the shipping box.
What I did expect, however, was that the most fundamental function of the product—the button that opens and closes the umbrella—would have been thoroughly tested, not only on the production line but once again before dispatch. A customer should not have to prove that a product is defective when the defect lies in the failure of a basic quality check.
Of course, no process is infallible. Even the most sophisticated engineering systems have failed—sometimes with tragic consequences. Quality lapses happen. What distinguishes a brand is not the absence of defects, but the grace and confidence with which it stands behind its products when defects inevitably surface.
I can absorb a loss of ₹2,499. It will not bankrupt me. But it has cost your brand something far more valuable: my trust. Sadly, this experience ensures that I will never return to Love Pangolin to invest in another of your products. Perhaps that is inconsequential in the larger scheme of things, but it is unfortunate because my first purchase was driven entirely by admiration for your design.
I sincerely wish you every success and hope you sell many more umbrellas—and many more beautifully designed products—in the years ahead.
Warm regards,
Anup
P.S. One suggestion, offered in good faith: consider including a simple instruction card—not a bulky manual—with every umbrella. It could include a QR code or a direct support contact, giving customers an immediate touchpoint if the product does not perform as intended. When quality control occasionally fails, that small gesture can go a long way in preserving confidence in the brand. Best. AG
Bijal S.
Great online shopping
Sweta J.
This umbrella is strong and beautiful ....
Avani J.
Got my order a month later, got another colour and noone is replying back regarding the complaint
Kandimalla V.
Very cost but quality not good
Jitendra M.
Very poor quality overall, except for the mechanism. Decathlon offers much better quality at a similar price. Not worth the purchase.
Risha M.
Don’t keep items on your website that you can’t deliver !
Nikhil K.
We bought their flagship umbrella compact 2.0 which lasted for just 7days and got spoiled. We spoke to their customer service whatsapp chat and shared the video of the damaged umbrella. They were supposed to replace it but since then they have stopped answering phones and even reverting to message. Big fraud. Do not fall for this scam.
Order no. 261634
Aneri S.
The umbrella was not worth the marketing hype. Not sturdy at all
Az T.
The umbrella arrived well-packed. However, I noticed that there were definite scuff (scratch) marks on the new handle, so it had me wonder whether the handles of several umbrellas tend to run an against one another when you receive supplies, or whether I had received a used product. First impressions count, so please inspect your stock!
One major annoyance is the grease that comes off on my hands everytime I touch the retractable stem of the umbrella. Trying to avoid the grease is difficult, so now I carry tissue paper everytime I have to handle this umbrella. Suggestion: please drastically reduce the amount of grease applied to lubricate the stem!
Pankaj A.
The pangolin umbrella compact was a total disaster, broke down the very first time I used it
Rishabh S.
The quality of the umbrella was quite bad, all parts are flimsy and feel like they've been made with cheap material. Quite unhappy with this purchase.
Aditya V.
Haven't really used the umbrella in the rain yet but packaging, fit and finish and the colour look great!
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