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Return-Refund Policy

Return-Refund Policy

Returns Policy

Garments:

We accept returns and exchanges of our products within seven days as long as the returned products are new, unused and returned with all original packaging and tags in order. It can be done by writing to the support team (hello@lovepangolin.com). We would require the photos of the product(s) to further process such cases.

Masks:

Please be advised that our masks feature in the personal protective and hygiene spaces. Hence they cannot be returned or exchanged if the packaging is opened.

Pangolin will not charge for replacements if wrong products (incomplete sets/ incorrect style/wrong/damaged products) are received by the customer.

Return shipping cost to be borne by the customer.

We do not have a return pick up policy. We are not responsible for the return/exchange of the items until they reach us.

Exchange / Return

We offer size exchanges only for the apparel category. For such a change, the customer will have to raise a complaint within 7 days from the date of delivery.

Things to keep in mind for exchange:

Product should be intact and unused.

Exchange will be allowed only once.

Please ensure tags are intact.

Here's how to make a return:
Please email us at
hello@lovepangolin.com

Please include the following:
Order No.
Email address
Your Name
Contact Number
Reason for return/exchange

You can then package your product, enclose your order invoice and return via a trackable courier service to the below address:
Herringbone & Sui Pvt Ltd.
PLOT NO 1909, G.I.D.C, Phase 3
NEAR WATER TANK,
Umbergaon, Valsad Gujarat,396171
GSTIN:24AAFCB1309K1Z

Refund Policy

Your refund will be initiated within 48 working hours of receiving the refund request and authorization of the refund.

Your refund is estimated to be credited in the account, between 4-8 days after initiating the refund. Please note that the timing of the actual account credit depends on multiple external agencies such as banks, payment gateways.

For COD (Cash on Delivery) Transactions

Refunds can happen via Transfer into customer's bank account.

Refunds to bank accounts shall be processed within 4-8 business days (Subject to clearance in quality check).

Refunds cannot be processed to third-party bank accounts. The name of the customer initiating the refund should match the name of the bank account holder.

Cash Refunds are not allowed for COD orders.

Refunds will only be initiated after we have physically received the returned shipment.

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